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Frequently Asked Questions ...

Welcome! eCrafty.com is a retail and bulk/volume discount internet seller to individual crafters as well as resale businesses. 

Do you offer coupons or discounts?

YES ~ Save 20% monthly ~ Subscribe to our monthly e-mail newsletter. 

We offer exclusive savings to our newsletter subscribers via monthly coupon codes good for 20% off everything in your cart, every day, every time you shop.

YES ~ We offer instant savings coupons on EVERY larger order over $100 as follows:

Save $10 off $100 with BRONZE10

Save $25 off $170 with SILVER15 

Save $50 off $250 with GOLD20

Are you Wholesale?

We can put together large volume special purchase discounts for our wholesale customers. Large volume discounts usually begin on 1,000 lot items. Otherwise, you will find deeply discounted larger lots in our Volume Discounts section.

We have no minium order amount  ~ this allows you to create with our products before deciding to buy large quantities. Please e-us in advance with any special large volume requests.

A California State Resale Tax ID and Resale certificate are required for CALIFORNIA customers for tax exempt sales.  All out of California customers are Tax Exempt , the customer is responsible for any sales or use tax within their own state.

Getting Help with your Order

Contact us by live chat on our home page, or e-mail us info@ecrafty.com with your order number and/or question in the subject line. We scan our e-mail several times during the day and can help you quickly.

You can also call our main number, 818.627-2389. If you are directed to voice mail, we will return your call as quickly as possible. Please leave your name, phone number, order number, and a brief message so that we can be prepared to handle your need to your satisfaction.

Shipping:

Your order will ship within 1-3 business days of your order submission unless otherwise noted on specific item info. Some items have ship dates by date availability and could take longer than 3 days to ship. Please let us know if you want expedited or next day shipping as well as your required delivery date.

Overseas Order Transit Time: We also observe our prompt shipping policy on overseas orders. Transit times vary and are out of our control once the order ships. For all online orders, please include contact information in the Special Instructions section.

Shipping Options:

USPS is our preferred shipper for the most economical package transit. If you want to insure your shipment, the standard charge is the USPS charge. We also have the ability to track your shipment online.

Shipping

We ship USPS Ground which is usually less than 5 business days to your front door. The holidays can be an exception to that. The USPS figures charges on packages by weight. Those reasonable rates can be looked up online at http://postcalc.usps.gov. This is the chart we use when shipping. Insurance, priority, signature request, 2nd Day air all have additional fees and are available upon request by phone, fax or email. The charges will need to be added to your order before your shipment leaves the warehouse. We offer domestic free shipping on orders of $100+

USPS Priority Mail International Flat Rate Delivery is $16.95 for up to 4 pounds. Arrival time is usually 1 - 2 weeks.

Payment

eCrafty LLC accepts payment by Paypal, Visa, Mastercard, Discover, and American Express.

Privacy - Our Commitment to Your Privacy

Your privacy is important to us. We do not sell or share your information with anyone else! When you order, your information is entered into our database so that we can pack your order and ship to you correctly.

Mailings & Emails

We send 20% savings coupons to our e-mail newsletter subscribers monthly, as well as another mailing which usually details new items and sales events.

We take great pride in our monthly newsletter – it usually has a few DIY projects to try, some new items to see, and some savings for you! At any time if you wish to be removed from our email list, please let us know through email or give us a call.

Sales Tax

Sales tax is collected from all California Customers who purchase without a State Sales Tax Number. 

If you have a California sales tax number please complete this form  http://www.boe.ca.gov/pdf/boe230.pdf

Attached it to your e-mail and send it to us: info@ecrafty.com , Our website charges every California customer tax unless we have your number on file.

No sales tax is charged to out of California customers.

Returns

At eCrafty LLC, we strive to be error-free in shipping and invoicing your orders. Still, we're human, and we have been known to make mistakes! 

Within 30 days of purchase, we will refund or replace merchandise which is subject to the following conditions:

  • Merchandise must be returned within 30 days.

  • Write an invoice number on the outside of the box to quickly expedite your refund or credit.

  • Items must be returned in its original packaging or bags and in new condition. Altered, partial count, or used items will not be refunded.

  • We will refund you for original purchase price by your method of payment. Shipping charges are usually not refundable.

  • Include a brief explanation for the reason of return.

  • If you would like to exchange for other products, let us know the name, SKU, etc so we can help you ASAP.

Include your daytime contact information and e-mail address.

Send returns to with a copy of the original invoice to:


eCrafty LLC / Returns / (Invoice number)
625 Miramontes St #205 
Half Moon Bay CA 94019

818.627-2389 (818-6-CRAFTY)

info@ecrafty.com

Clearance merchandise is not returnable unless defective. If so, it may be returned within 7 days for credit towards your next order.

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