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You can expect prompt and fair handling of your requests. Within 15 days of purchase, we will refund or replace merchandise if:

  • Merchandise must be returned within 15 days.

  • You write an invoice number on the return label to quickly expedite your refund or credit.

  • All merchandise must be returned in its original packaging, in new condition. Altered or used items will not be refunded.

  • Original prices will be refunded in the form of payment received or you may exchange for items of equal / lesser value.

  • Include a brief explanation for the reason of return.

  • If you would like to exchange for other products, please e-mail us with your order number and the items you'd like to exchange.

For quickest help:

E-mail us with your order number in the subject line or 

We will not refund any shipping charges for returned items.

Send returns to with a copy of your original invoice to:

eCrafty LLC / Returns / (Your Invoice Number Here)
625 Miramontes St #205  
Half Moon Bay CA 94019

Clearance merchandise is not returnable unless defective. If so, it may be returned within 7 days for credit towards your next order.

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