You can expect prompt and fair handling of your requests. Within 15 days of purchase, we will refund or replace merchandise if:
Merchandise must be returned within 15 days.
You write an invoice number on the return label to quickly expedite your refund or credit.
All merchandise must be returned in its original packaging, in new condition. Altered or used items will not be refunded.
Original prices will be refunded in the form of payment received or you may exchange for items of equal / lesser value.
Include a brief explanation for the reason of return.
If you would like to exchange for other products, please e-mail us with your order number and the items you'd like to exchange.
For quickest help:
E-mail us firstname.lastname@example.org with your order number in the subject line or
We will not refund any shipping charges for returned items.
Send returns to with a copy of your original invoice to:
eCrafty LLC / Returns / (Your Invoice Number Here)
625 Miramontes St #205
Half Moon Bay CA 94019
Clearance merchandise is not returnable unless defective. If so, it may be returned within 7 days for credit towards your next order.