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Terms & Conditions

Welcome to eCrafty.com!

eCrafty.com is a retail and bulk/volume discount internet seller to individual crafters as well as resale businesses. 

Do you offer discounts? 

We offer exclusive savings to our newsletter subscribers via monthly coupon codes good for 20% off everything in your cart, every day, every time you shop.

Instant Savings Coupons:

We offer instant savings coupons on EVERY larger order as follows:

Save $10 off $100 with BRONZE10
Save $25 off $170 with SILVER15 

Save $50 off $250 with GOLD20

Are you Wholesale?

Beyond our exclusive e-mail newsletter/subscriber discounts, we also offer volume/wholesale discounts. We can put together large volume special purchase discounts for our wholesale customers. Large volume discounts usually begin on 1,000 lot items.

We have no minium order amount  ~ this allows you to create with our products before deciding to buy large quantities. Please e-us in advance with any special large volume requests.

A California State Resale Tax ID and Resale certificate are required for CALIFORNIA customers for tax exempt sales.  All out of California customers are Tax Exempt , the customer is responsible for any sales or use tax within their own state.

Getting Help with your Order

800-777-0218 is our main number. You can also contact us by live chat on our home page, or e-mail us info@ecrafty.com with your order number and/or question in the subject line. We scan our e-mail several times during the day and can help you quickly.

If you are directed to voice mail, we will return your call as quickly as possible. Please leave your name, phone number, order number, and a brief message so that we can be prepared to handle your need to your satisfaction.

Shipping:

Your order will ship within 1-3 business days of your order submission unless otherwise noted on specific item info. Some items have ship dates by date availability and could take longer than 3 days to ship. Please let us know if you want expedited or next day shipping as well as your required delivery date.

Overseas Order Transit Time: We also observe our prompt shipping policy on overseas orders. Transit times vary and are out of our control once the order ships. For all online orders, please include contact information in the Special Instructions section.

Shipping Options:

USPS is our preferred shipper for the most economical package transit. If you want to insure your shipment, the standard charge is the USPS charge. We also have the ability to track your shipment online.

Shipping

We ship USPS Ground which is usually less than 5 business days to your front door. The holidays can be an exception to that. The USPS figures charges on packages by weight. Those reasonable rates can be looked up online at http://postcalc.usps.gov. This is the chart we use when shipping. Insurance, priority, signature request, 2nd Day air all have additional fees and are available upon request by phone, fax or email. The charges will need to be added to your order before your shipment leaves the warehouse. We offer domestic free shipping on orders of $100+

USPS Priority Mail International Flat Rate Delivery is $16.95 for up to 4 pounds. Arrival time is usually 1 - 2 weeks.

Payment

eCrafty LLC accepts payment by Paypal, Visa, Mastercard, Discover, and American Express.

Privacy - Our Commitment to Your Privacy

Your privacy is important to us. We do not sell or share your information with anyone else! When you order, your information is entered into our database so that we can invoice and ship to you correctly.

Mailings & Emails

We send 20% savings coupons to our e-mail newsletter subscribers monthly, as well as another mailing which usually details new items and sales events.

We take great pride in our monthly newsletter – it usually has a few DIY projects to try, some new items to see, and some savings for you! At any time if you wish to be removed from our email list, please let us know through email or give us a call.

Sales Taxes
Sales taxes are collected on all California Customers who purchase without a State Sales Tax Number. If you have a California sales tax number please send a signed resale certificate ~ attach it to an email and send it to us: info@ecrafty.com , Our Estore charges every California customer tax, even if we have your number, when we process your order it will be deducted upon final billing and shipping.

eCrafty LLC does not finalize your credit card purchase until the shipment is boxed and ready to ship. NO sales tax is charged on out of California customers.

California Customers may Download a copy of the California Resale Exemption Certificate at: California Resale Certificate,  you may email to: info@ecrafty.com .

Returns

At eCrafty LLC, we strive to be error-free in shipping and invoicing your orders. You can expect quick and fair handling of claims. Within 30 days of purchase, we will refund or replace merchandise which is subject to the following conditions:

Call us ~ 818.627-2389 (818-6-CRAFTY) for a "Return Merchandise Authorization" number and write that on the outside of the package. Include your daytime contact information and e-mail address.

We will not refund any shipping charges for returned items unless prior consideration has been given.

Send returns to with a copy of the original invoice to:

eCrafty LLC / Returns / (Invoice number)
625 Miramontes St #205

Half Moon Bay CA 94019

818.627-2389 (818-6-CRAFTY)

info@ecrafty.com

Clearance merchandise is not returnable unless defective. If so, it may be returned within 7 days for credit towards your next order.

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